Become a Certified Customer Support Professional
Stand out in the competitive remote job market with the industry's most recognized customer support certification. Validate your skills and unlock new career opportunities.
Trusted by professionals working at leading companies worldwide
Skills You'll Master
Our certification covers all essential competencies for modern remote customer support professionals.
Live Chat Excellence
Master multi-channel support across chat, email, and voice while maintaining exceptional quality standards.
Problem Resolution
Learn proven frameworks for rapid issue identification and first-contact resolution techniques.
Customer Empathy
Develop emotional intelligence skills to connect with customers and build lasting relationships.
Response Efficiency
Optimize your workflow to deliver fast, accurate responses without compromising quality.
Performance Metrics
Understand CSAT, NPS, FCR, and other KPIs that define success in customer support roles.
Conflict De-escalation
Handle challenging situations professionally and convert frustrated customers into advocates.
Free Study Materials
Prepare for your certification with our comprehensive study guide. Learn everything you need to know about customer support excellence - completely free, no signup required.
8 Learning Modules
Covering all exam topics in depth
Real-World Examples
Good vs bad response comparisons
Pro Tips & Techniques
Expert advice for every scenario
Progress Tracking
Mark lessons complete as you learn
What You'll Learn
✨ No account needed • Start learning instantly
Get Certified in 3 Easy Steps
From registration to certification in under 30 minutes
Register & Pay
Enter your details and complete a secure one-time payment of $19. No hidden fees.
Take the Exam
Complete a 20-question assessment covering essential customer support skills. Score 70% or higher to pass.
Get Certified
Receive your personalized CCSP certificate via email instantly. Share it on LinkedIn and with employers.
See What to Expect
Our exam tests real-world customer support scenarios. Here's a preview of the question format.
A customer is frustrated because their order hasn't arrived. What should be your first response?
Why this is correct: Always acknowledge the customer's frustration first, then gather information to take action. This shows empathy while moving toward resolution.
Pass Result Preview
Score 70% or higher to pass
Your Unique CCSP ID
CCSP-A7X2K9M4
This permanent ID appears on your certificate and can be verified by employers
Certificate Delivery
Sent instantly via email
CCSP_Certificate_John_Doe.pdf
Professional PDF • Print-ready
More Example Questions
What does 'First Contact Resolution' (FCR) mean?
Resolving a customer's issue during their initial contact without need for follow-up
What is the best practice for tone in written customer support?
Professional yet warm and personalized to the customer's style
When should you escalate a customer issue to a supervisor?
When the issue exceeds your authority or expertise, or involves potential legal/safety concerns
The Certification That Opens Doors
In today's competitive remote job market, standing out is essential. The CCSP certification validates your expertise and signals to employers that you're serious about delivering exceptional customer experiences.
- Instant digital certificate delivered via email
- Globally recognized by remote employers
- Lifetime certification - never expires
- LinkedIn-ready digital credentials
- Comprehensive 20-question assessment
- Unlimited retake attempts included
CCSP Certificate
Certified Customer Support Professional
One-time payment • Lifetime validity
Get Certified NowSecure payment via Stripe
4.9 out of 5Trusted by Professionals Worldwide
See what our certified professionals have to say about their experience
"This certification was exactly what I needed to transition into remote customer support. Landed a job at a major tech company within 2 weeks of getting certified!"
"Very professional certification program. The exam questions are practical and test real-world scenarios. Highly recommend for anyone serious about customer service."
"Got my certificate instantly after passing. The whole process was smooth and the certificate looks great on my LinkedIn. Definitely worth the investment."
"As a hiring manager, I now require this certification for all support roles. It genuinely validates the skills needed for modern customer service."
Based on 2,847 reviews on Trustpilot
Frequently Asked Questions
Everything you need to know about the CCSP certification
Ready to Get Certified?
Join over 100,000 certified customer support professionals. Take the exam today and advance your career.
Start Certification - $19✓ Instant certificate delivery ✓ Unlimited retakes ✓ Lifetime validity